Support
Need help with Kredly? This page covers the most common support topics. For account-specific help, email support and include enough detail for us to review the issue.
Contact support
Email: support@kredlydating.com
Account help
If you are having trouble logging in, verifying your email, completing your profile, or accessing your account, contact support from the email address connected to your Kredly account.
Credits and offerwall rewards
Credits are normally added automatically after an offer, task, or survey provider confirms completion. Some providers may take extra time to verify a reward.
If credits do not appear, email support with the provider name, reward amount, completion time, and any transaction ID or proof shown by the provider.
Premium and payments
If you purchased Premium or credits and something did not apply correctly, include your account email, purchase time, and Stripe receipt information if available.
Safety, reports, and moderation
Use in-app reporting tools when available. For urgent safety concerns, moderation questions, or photo review issues, email support with the account details and screenshots if helpful.
What to include in support emails
- Your Kredly account email
- Your user ID, if available
- The page or feature you need help with
- The provider name, if your issue is about credits
- Transaction ID, receipt, or screenshots if relevant
- A short explanation of what happened and what you expected